Chapter 10

Faults and repairs

Who reports a fault: anybody signed in. Who repairs: a maintenance manager or an administrator.

Report a fault

1. Tap Report a fault (on Home, or under More). Point at the tag on the machine you want to report. (Enter tag manually if it will not scan.)

   

2. The machine is at the top, with who will be told. Under What is wrong? describe it.

   

3. Who should look at it? Tap the kind of work: Not sure is fine, somebody will work it out. How bad is it? Tap Low, Medium, High or Critical. Tap Report fault.

   

Works offline: with no signal it is kept on the phone and sent later. On a machine's page you can also tap Report a new fault.

Machines to fix

1. A maintenance manager's Home has Machines to fix: faults nobody has started (Not started) and repairs in hand. See all opens the full list.

   

2. The full list has My trades (the kinds of work you cover), All trades and History.

   

3. Tap a fault. Tap Start repair. Or Not needed, with a reason that goes back to whoever reported it.

   

A repair

1. The repair is yours: Repair started. It is yours. At the bottom: Waiting, Send out, Fixed.

   

2. Waiting asks What is it waiting for? Parts, A specialist, Something urgent came up, The machine to stop, Something else. It is a mark only.

   

   

3. Send out: the machine goes to a vendor. Give the day it is promised back. When it comes back, mark it back.

4. Finished? Tap Fixed. What did you do? You can leave it empty; a line helps whoever gets this machine next. The downtime is counted for you. Tap Fixed.

   

   

5. The ⋮ menu has Recommend scrapping and Cancel this repair.

   

Changes to a repair are kept on the phone and sent.

Steps

A repair may pass through several people in order (for example: mechanic, then electrician, then test run). Each step is for a kind of work; whoever covers it is told when its turn comes. A repair is not finished while a step is left. Steps are added on the website, on the repair's page.

It has stopped

Some work can be done only when the machine is stopped. Such a repair is marked Waiting: machine to stop.

1. The repair says so.

   

2. When the machine stops, anybody at it scans it. Its page says 1 repair is waiting for this machine to stop. Tap It has stopped.

   

3. Has it stopped? Tap the answer (here Yes, it can be worked on now; a site with stop reasons lists them).

   

4. Whoever has the repair is told at once.

   

It needs a signal: it is about the machine now.

Planned work

Work done by the calendar, for a kind of machine or one machine. It is set on the website (Maintenance → Planned work). As a machine's day comes near, AIS opens an ordinary repair for it, which you see in Machines to fix. The next one is counted from when the last was done.

On the website

All repairs, the faults nobody has started, planned work, kinds of work, breakdowns and stop reasons are under Maintenance (chapter 13).

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